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Download Module & Docs Overview Easy Installation in your Portal Friendly Interface Operators and Support Teams Support Tickets and Tasks Contracts and SLA settings Configure your Helpdesk and CRM Email Notifications and Alerts CRM: Contacts and Companies Attachments Manager Add your customizable fields Show and Hide fields as you wish Transform POP3 email into Tickets Knowledge Base Statistics and Charts Full localization and CSS support

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Click here to access our e-commerce and activate your Freeware edition of BizSuite. Download the PA, install it in your portal and you're ready to go.

Configure your Helpdesk and CRM

While logged as BizSuite Administrator, you can create and manage properties for Ticket Status, Ticket Categories, Operators, Support Teams, Notification Templates, Knowledge Base, SLA Contracts and other minor features.

An important customization feature of BizSuite is the ability to show or hide some information to both Customer side and Operator side. For example, you might want to let your Operators manage the Assignment information for the Ticket, and hide this to your Customers.

In addition, you can create Extended fields (additional text boxes and drop down controls) for Support Tickets, Contacts, Contracts and Companies in order to collect and record all the information that BizSuite does not nativily handle, but that might be critical to your business.

Another configuration feature is the ability to allow or deny your Operators (or Teams) to manage one or more Categories, Contacts or Companies. This is useful if you want to split your support staff and dedicate one or more people to specific Support types (or departments). In the same configuration page, you can set up auto-routing of new tickets, in other words, assigning new Tickets to Operators according to their properties.
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