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Download Module & Docs Overview Easy Installation in your Portal Friendly Interface Operators and Support Teams Support Tickets and Tasks Contracts and SLA settings Configure your Helpdesk and CRM Email Notifications and Alerts CRM: Contacts and Companies Attachments Manager Add your customizable fields Show and Hide fields as you wish Transform POP3 email into Tickets Knowledge Base Statistics and Charts Full localization and CSS support

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Email Notifications and Alerts

Notifications are alerts and confirmations there are sent via email from BizSuite module, to inform an entity about a specific event. You can use Notifications tool to establish an automatic communication between BizSuite module and Operators and Customers.

Each of the email sent can be configured in its subject, body, sender address and recipient type. A system of replaceable tokens has been created so that the email content can include all the Ticket (and related objects) details, so that the style and the message can be 100% customized with your Company styles and policies.

All of the notifications events can be enabled and disabled, and optionally logged for future reference.
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