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Download Module & Docs Overview Easy Installation in your Portal Friendly Interface Operators and Support Teams Support Tickets and Tasks Contracts and SLA settings Configure your Helpdesk and CRM Email Notifications and Alerts CRM: Contacts and Companies Attachments Manager Add your customizable fields Show and Hide fields as you wish Transform POP3 email into Tickets Knowledge Base Statistics and Charts Full localization and CSS support

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Statistics and Charts

In both Administrators and Operators dashboard, charts and panels will help to have a quick view on the various aspects of the module. Charts are focused to give an idea on the amount of Tickets created in past time span as well as a quick summary of the SLA statistics of closed Tickets. The panel in the top-middle area of the Operators dashboard will alert the user for Unassigned or Critical (SLA) Tickets in the system.

Operators and Administrators will also benefit of a dedicated area for statistics and analysis. While Operators will have a report on their own Tickets and Tasks scenario, Administrators will have a global look on the entire system.
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