Live Demo

Try before you buy!

Why purchasing something you could not try before? Download our FREE or start a TRIAL edition; there is no data loss or re-install if you decide to purchase a license at a later time!


Download Module & Docs Overview Easy Installation in your Portal Friendly Interface Operators and Support Teams Support Tickets and Tasks Contracts and SLA settings Configure your Helpdesk and CRM Email Notifications and Alerts CRM: Contacts and Companies Attachments Manager Add your customizable fields Show and Hide fields as you wish Transform POP3 email into Tickets Knowledge Base Statistics and Charts Full localization and CSS support

Download Free Edition

Click here to access our e-commerce and activate your Freeware edition of BizSuite. Download the PA, install it in your portal and you're ready to go.

Support Tickets and Tasks

Trouble Tickets can be created by Operators, Contacts, Unregistered users and by POP3 email polling utility. On Ticket creation, auto-assignment rules are checked and the Ticket can be automatically assigned to a specific Operator or Support Team.






There are many ways to search in the support tickets database: Simple Search, Advanced Search, My Tickets, My Recents and View Unassigned Tickets. All the search tools work in respect of the permissions accorded to single Operators and Teams.









In Ticket Review page both Operators and Contacts can edit the Tickets details, according to their permissions and settings. Also, information about the Response and Solution (SLA) details are shown in this page.











Operators and your customers will also be able to “chat” with the customers by adding new Comments and by uploading new attachments.













All the fields and permissions in the Ticket Details page are customizable for both Operators and Customers side; in this way, Administrators can set what is visible and what is editable for both roles.
Close

Log In

Enter Remind password

Type your e-mail address and we'll send you new password

Submit