I'm setting up the helpdesk for the first time so there may be a few questions coming such as: Is there any way to see the admin options as well as mange tickets? It appears like you need to create a seperate role/user to gain access if you want to be able to log in as a DNN Admin and not lose acccess to ticket management. I'm not aware of too many other modules which behave like this and it seems counter intuitve.

Hello,

> Is there any way to see the admin options as well as mange tickets?

No. Only Operators users type can make changes on tickets or be able to complete tasks. This is done like this to have only actions from operators on the ticket, with no interference or actions forced by administrators. Administrators can however see all the Tickets, and email operators/teams in case they see something going wrong.

Thanks

ok understood however I'm not sure i entirely agree with this as a business rule that must apply to every business. In small businesses the admins will often also be the operators. It would be more flexible to have an option in the core module under where you set the roles which says something like:

"Allow admins to also manage tickets"

It's workable how it is but not ideal from our perspective.

I should also add - thanks for your quick responses!

You could simply create a secondary login that you could use as Operator, instead as login as Administrator.
Eg use the Administrator login only when you need to administrate.

Thank you.

ok for now we settle for bouncing between logins.

Thanks

OK, so we've installed Bizsuite and are running into an issue and I just wanted to confirm what I think I'm seeing (and what I think this thread is saying). Is it correct to say that there is no way for a DNN user to have both admin rights and the ability to create/modify support tickets? In our company there are at least four users that have both admin rights (note that we are not talking about the admin user, just users that have the "Administrators" security role) and also need to create/edit tickets frequently. I don't believe having them log out and log back in each time will be joyfully received by any of them.

Adam, is this what you ended up doing?

Jeff,

the usual configuration for BizSuite is having:

1) A (shared in case) single Administrator of BizSuite login. This is used only at start-up and in case of maintenance, nothing more than this should require an administration login to bizsuite!

2) All the normal logins of the users should be mapped as Operators and given the proper rights.

What is forcing your user to keep loggin in as BizSuite Administrators?